Refund Policy

The guarantee window begins on program commencement (your first scheduled program session). Submit your request within the first seven days. The eligibility conditions for each program are:

• Email support@marketshala.com with the subject ‘Refund Request’.
• Include your full name, enrolled program, enrolment date, program start date and Razorpay payment or order reference.
• No reason, attendance record, task-completion requirement or session-count limit is required for Funded Trader Program or Personal Mentorship requests within the seven-day window.
• For the Certificate program, submit the request before the third live session as well as within the seven-day window.
• Our team will respond within 24–48 hours. You may also contact us on WhatsApp for assistance; email provides a written record of the request.

• Eligible program requests receive a full program-fee refund. No payment-gateway fee is deducted from a refund under the program money-back guarantee.
• Approved refunds are processed within 7–10 business days to the original payment method.
• Bank or payment-provider processing may take an additional 3–5 days before the credit appears.
• Duplicate payments or payment errors can be reported with the transaction references so we can investigate and arrange any refund due.

Paid weekend webinars and seminars (two-hour sessions) are non-refundable for participant cancellation, no-shows or missed sessions, subject to applicable law. This does not remove rights relating to a service we cancel or do not deliver.

Program money-back requests submitted after the seven-day window, or Certificate requests made at or after the third live session, do not qualify under the advertised guarantee. Requests involving a payment error, non-delivery or a statutory right are considered separately. Trading losses, unsuccessful prop firm evaluations or lack of profitability do not by themselves establish a program refund entitlement outside the guarantee.

If you cannot continue, you may request a one-time transfer to a future batch instead of a refund, within 30 days of your original enrolment date. Contact support to discuss scheduling and availability. This does not replace an eligible money-back request unless you choose the transfer.

This policy does not limit refund rights or remedies available under applicable Indian law. Keep your enrolment confirmation and payment receipt. Contact the team below for a refund, cancellation, payment error or batch-transfer request.